Unruly Care & Delivery
Unruly Care & Delivery
We stand behind every thread — and we stand for truth. If something’s off, we’ll fix it. If it’s a change of heart, we’ll be fair. That’s how we respect you and keep this independent brand alive.
60-Day Print Integrity Guarantee
If your print peels, fades, or cracks within 60 days, we replace it free. Every Unruly piece comes backed by our promise.
Truth-First
Printed to order to avoid waste. Timelines are honest, not hype.
Respect Both Sides
Defects? We fix fast. Change of mind? Fair terms that keep us sustainable.
Clear & Simple
No hidden fees. No legalese. Just what happens and when.
Shipping Timeline
Made to order • Typical total time: 4–12 business days depending on shipping method.
2–5 business days to print, cure inks, and run QC.
Same-day handoff once QC clears. Tracking email + SMS go out.
US: 3–7 biz days standard / 2–3 express • Intl: 7–21 (customs may vary).
Returns & Exchanges
| Situation | What we do | How to start |
|---|---|---|
| Defective / wrong item | Free replacement or refund within 30 days. Photo proof only — no need to return low-cost items. | Email info@unrulythread.com with order # + photos. |
| Print issues after wear | Unruly Care: one free replacement if print peels/cracks/fades abnormally within 60 days. | Send photos + a quick note on wash/care. |
| Size exchange | One-time exchange: you cover return postage; we pay reshipment. | Start from your order confirmation link. |
| Change of mind | Refund or store credit within 14 days. A transparent $8 restocking fee helps us stay independent. | Open a return and select “Store Credit” or “Refund”. |
| Limited/custom drops | All sales final unless defective (we’ll fix errors fast). | Same support channel — we’ll make it right if we messed up. |
| Refund timing | Processed within 5 business days of return arrival. | We’ll email you when it’s complete. |
| Late delivery credit | If delivery exceeds the quoted window by 15+ business days, we automatically issue 5% store credit. | No action needed — our system flags it. |
| International | Duties/taxes set by your country. Refunds exclude original shipping on change-of-mind returns. | We’ll provide return address + RMA. |
FAQ
How long does shipping take?
US: 2–5 business days to print + 3–7 to deliver (2–3 express). International: 7–21 depending on customs. You’ll get tracking as soon as it leaves the studio.
What if my print peels or cracks?
Covered by our 60-Day Print Integrity Guarantee. Send photos for a free replacement.
Can I exchange sizes?
Yes — one free exchange per item. You cover return postage; we pay to ship the new size.
Do you accept returns if I change my mind?
Within 14 days for unworn/unwashed items. $8 restocking fee applies to help keep us sustainable.
What about limited editions?
Final sale unless defective. If we make a mistake, we fix it fast — replacement or refund.
My order is late — now what?
If delivery exceeds the quoted window by 15+ business days, we automatically apply 5% store credit to your account.
Track Your Order
Prefer the app? Track in Shop.